Gaurav31Empowering IT Excellence, One Service at a Time. - deal in IT service ops and optimizing it.
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Gaurav31
Experience:15 years
Status:Offline
Languages:
- English (Write | Speak) • Level: 5
- Hindi (Write | Speak) • Level: 5
Education:MBA
Location:
Greater Noida, Uttar Pradesh, India
Last Active:23-08-2024 11:05
Review Status:Recommended
Category
IT Infra Admin/ Support
Specialization
IT SM/ Service Delivery (15 yrs)
- • Change Management (10 yr)
- • Incident Management (14 yr)
- • IT Service Delivery (14 yr)
- • IT Service Operation (13 yr)
- • Problem Management (13 yr)
- • ITSM (14 yr)
Application/ S/w Support (13 yrs)
Core Expertise/ Skills
ITIL Expert
IT Service Mgmt
Change
Problem
Incident mgmt. Service design and portfolio
Detailed Profile
I manage project delivery, Scrum processes, service design, and ITSM tool adoption globally. My role involves stakeholder management, aligning projects with business goals, and driving successful IT initiatives. Previously, at Hexaware Technologies and Wipro InfoTech, I developed SIAM solutions, managed IT service integrations, and ensured compliance with ITIL standards, enhancing service efficiency and delivery.