Steps for availing Consultation/ Services on Mr Solvo
- Businesses and Individuals can find experts from over 3000 categories to provide online consultation, services, retainership and counselling (on assignment basis).
- Just browse relevant category which is closest to your requirement. Our smart search can help you find the most relevant category (ies) that matches your requirement.
- When you click the category page, you find Service Providers who are specialist in that field.
- In case a customer wants to keep their identity confidential, they can simply keep their username different than their real name. Service Provider is not provided with your real name/ mobile no. or email etc and hence the consultant does not know your identity even if they consult on a video or voice call.
- For each Service Provider, you will find upfront pricing for each offered service, their portfolio, details of their experience and profile etc., for quick and informed decision making.
- You can choose the Service Provider who suits your budget and purpose the most.
- You can click view services/ pricing details, to view details of your desired consultation or services, their inclusions, limits, delivery time, cost etc.
- You can click Book now to proceed with the booking OR you may send query to individual Service Provider or to multiple Service Providers sharing your requirement details asking for their interest in your assignment and pricing for the same.
- At the time of booking you will be required to provide detailed information about your expectations, preferences, and requirements to ensure clarity. This helps in achieving hassle free delivery within shortest possible time.
- The Customer needs to transfer the amount (equivalent to the Service price) securely to MrSolvo.com to further transfer to the service provider after successful delivery.
- Your deposit & delivery is secured by PayShield & rank equalizer system of Mr Solvo.
- On booking of Services/ Consultation, get confirmation from the Service Provider on the scheduling of the Consultation or delivery of Services.
- After completing the service, the Service Provider will mark it as delivered. The Customer has 3 days for consultation and 7 days for services to confirm the delivery or raise a concern. If no concern is raised within this timeframe, the payment is automatically released to the Service Provider.
- Concerns such as non-delivery, delays, or sub-standard quality of delivery will be resolved as per Section 9 of the Terms & Conditions.
- Rate the Service Provider on the basis of your satisfaction with the Consultation/ Service delivered.
- In case of cancellation or non-delivery by the Service Provider get refund of the amount as per the details provided in section 9.3 of the Terms & Conditions.
- For any delivery issues, our customer care & resolution team is there for your support.
Service Providers (Registration, approval & listings)
- Professionals, Businesses & Freelancers can get new Clients and payments from all over India and across the Globe for providing expert online Consultation and Services.
- Service Providers need to Register by creating their Profile, specifying Services, Charges and need to submit few basic KYC documents for approval. Sign Up to Offer services.
- Service Providers should fill the form very diligently as customers review these Details, Services, Pricing and English Grammar before taking the decision of opting for your Consultation/ Services. Also, information should not be misleading, manipulative or false as it can lead to suspension or blacklisting of your account.
- All submissions are approved by Mr Solvo’s evaluators (check eligibility criteria’s for various categories) who will normally call the Service Provider to discuss and suggest improvements to their Profile, expertise Offerings, Charges etc.
- Registration is for free however, 20% + GST of revenue being deducted from the payment for each executed order as Mr Solvo’s service fee. A Service Provider may raise their pricing of services to accommodate for these service charges.
- In case of no delivery or delivery much below committed standards, payment will be refunded back to the customer as per details in section 9.4 of the Terms & Conditions. In case of dispute regarding delivery, our issue resolution team will review and try to resolve the issue and their decision will be final and binding on all.
- Service Provider are credited with the amount paid by the Customer upon completion of delivery, after deducting Mr Solvo’s service fee (plus TCS 1% wherever applicable).
- Ranking of Service Provider Profiles in a Category- Profiles in a category are ranked on the basis of overall relevancy, number of relevant services created & score/ boosting points. of the Service Provider.
Communication & Process of Online Consultation & Delivery of Services on the platform:
Disclaimer
- Mr Solvo does not endorse any of the Service Provider and is not a party to any contract between the Customer/ User and Service Provider. They serve as independent identities, whereby Mr Solvo only provides a platform to connect the Customers and Service Providers and to facilitate financial transactions while protecting the interest of both the parties. Also, Mr Solvo has no role in the execution or provision of Services and hence, does not warrant the quality of their service and does not owe the liability/ responsibility of the benefit/ loss that may happen due to the Consultation/ Service provided by them. So, any decision to avail the Services/Consultation of any Service Provider must be taken diligently and after thorough analysis, review and evaluation. However, Mr Solvo ensures the customer against non-delivery whereby full amount paid by the customer is credited back in such case. Further payshield protection system of Mr Solvo protects the financial interest of both the parties
- Please check detailed Terms & Conditions for further clarity.